Delivery Information

Delivery Information

Stock items are normally dispatched within 24 hours. Bespoke items may take up to 10 working days. If an item is out of stock, we will contact you by phone or email as soon as possible.

Delivery charges

Delivery charges depend on the products you order and your delivery address. If your basket contains multiple products, the highest applicable product delivery charge applies once to your order. Your delivery charge is shown at checkout before you pay.

Higher charges and longer delivery times may apply to the following areas:

• Scottish Highlands and Islands: IV, HS, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50 and ZE.
• Isle of Man and Isles of Scilly: IM and TR21–25.
• Channel Islands.

We do not currently deliver to Northern Ireland. Please contact us before ordering for delivery outside the UK.

Receiving your order

Please ensure there is suitable access for your delivery. If you have restricted access or particular delivery requirements, contact us before placing your order.

Incontinence products are dispatched in plain packaging without wording that identifies the contents as incontinence products.

Contact us

For delivery enquiries, email info@livingaidsuk.co.uk or call 01254 247475. Our opening hours are Monday to Friday, 8.30am–5.00pm.